These terms are the agreement between Conformiq and the organisation that subscribes to it. By creating an account or using the service you accept them. If you are signing up for a company, you confirm you are allowed to bind that company.
Conformiq is operated by [TO CONFIRM — registered company name], registered in England and Wales, company number [TO CONFIRM], registered office [TO CONFIRM — registered address]. Contact: [TO CONFIRM — support email, e.g. support@conformiq.co.uk].
What Conformiq is — and what it is not
Conformiq is a record-keeping tool. It stores your plant records, holds copies of certificates, and reminds you before dates pass.
It is not an inspection, it is not a certification body, and nothing in it is legal or engineering advice. In particular:
- A record in Conformiq is not a report of thorough examination. Only a competent person can produce one.
- A green status in Conformiq means the dates you entered have not passed. It does not mean a machine is safe, compliant, or fit for use.
- Responsibility for statutory duties — including LOLER 1998 thorough examinations, PUWER 1998 inspection and maintenance, appointing competent persons, and acting on defects — stays with you as the duty holder. Using Conformiq does not transfer any of it to us.
- Reminders are a convenience, not a guarantee. Email and SMS can fail, be delayed, or be filtered. Do not rely on a reminder as your only control.
You are responsible for the accuracy of what you enter. We do not check it.
Accounts, organisations and users
Your subscription creates an organisation account. Within it:
- Admins manage billing, invite and remove people, and set permissions.
- Managers can add and change records within the projects and companies they can see.
- Collaborators work within the scope they are given.
The account holder is responsible for everyone they invite, including what those people do, see, upload and delete. Keep your user list current — remove people when they leave. Sign-in credentials are personal and must not be shared.
You must tell us promptly if you believe an account has been compromised.
Subscription, billing and cancellation
- Subscriptions are billed in advance, monthly or annually, through our payment processor. Prices are shown on the pricing page and exclude VAT unless stated.
- A trial, where offered, requires a valid card. Unless you cancel before it ends, it converts to a paid subscription automatically.
- Subscriptions renew automatically for the same period until cancelled.
- You can cancel at any time from account settings. Cancellation takes effect at the end of the period you have paid for. We do not give partial refunds for unused time, except where the law requires it.
- Usage-based extras (such as SMS) are billed for what you use, on top of the subscription.
- If a payment fails we will retry and email you. If it stays unpaid we may suspend access. Your data is retained during suspension.
- We may change prices with at least 30 days' notice before your next renewal. If you don't accept the new price, cancel before it takes effect.
Your data
You own your content. Machines, certificates, photographs, projects and everything else you upload remain yours. You grant us only the licence needed to host, process, back up and display it so the service works — including sending images to our AI provider for field extraction, and showing the limited public fields described in the Privacy Policy when someone scans a machine's QR code.
While your subscription is live you can export at any time: CSV of your records, PDF compliance packs, and downloads of your uploaded documents.
On termination we keep your data available for export for 30 days, then delete it from live systems, with backups ageing out within a further 30 days. Ask us in writing during that window if you need an export produced for you.
Our handling of the personal data inside your content is governed by the Data Processing Agreement, which forms part of these terms.
Acceptable use
The full rules are in the Acceptable Use Policy, which forms part of these terms. In short: don't break the law with it, don't upload other people's data you have no right to, don't attack or reverse-engineer the service, and don't upload malware or content you have no right to share.
Suspension
We may suspend or limit an account where:
- payment is overdue after notice
- the acceptable use policy is being breached
- there is a genuine security risk to the service or other customers
- we are required to by law
Except in an emergency or where the law prevents it, we give notice first and a chance to put it right. We will restore access once the cause is resolved.
Availability and support
We aim for high availability but do not promise uninterrupted service. Planned maintenance is notified where practical. We do not currently offer a contractual uptime SLA. [TO CONFIRM — add if you offer one]
Support is by email at [TO CONFIRM — support email] and through the in-app help section, during UK business hours.
Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that:
- We are not liable for indirect or consequential loss, loss of profit, loss of contracts, loss of goodwill, business interruption, regulatory fines, or enforcement action.
- We are not liable for any consequence of a machine being used while out of certification, of a reminder not arriving, or of data you entered being wrong.
- Our total liability in any 12-month period is capped at the fees you paid us in that period.
You agree to indemnify us against claims arising from content you upload that you had no right to upload.
Confidentiality
Each side keeps the other's confidential information confidential and uses it only for the purposes of the agreement.
Changes to these terms
We update the version and date at the top when these terms change. For material changes we give at least 30 days' notice by email to admins, and ask you to accept the new version when you next sign in. Continuing to use the service after that means you accept it. If you don't, you can cancel.
Termination
You can terminate by cancelling. We can terminate for material breach that isn't fixed within 30 days of written notice, or immediately if you become insolvent.
General
These terms are the whole agreement between us. If a clause is unenforceable the rest survives. Neither side may assign without consent, except as part of a sale of the business. Nobody outside the agreement has rights under it.
Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.